Opening and closing lines

Opening lines:   Why do we need an opening line in a business letter or formal email?

- to make reference to previous correspondence
- to say how you found the recipient's name/address
- to say why you are writing to the recipient.


10 Good Opening Lines:


                           With reference to your letter of 8 June, I ...

                            I am writing to enquire about ...

                           After having seen your advertisement in ... , I would like ...

                           After having received your address from ... , I ...

                           I received your address from ... and would like ...

                           We/I recently wrote to you about ...

                           Thank you for your letter of 8 May.

                           Thank you for your letter regarding ...

                           Thank you for your letter/e-mail about ...

                           In reply to your letter of 8 May, ...



Closing lines: Why do we need a closing line in a business letter or email?

- to make a reference to a future event
- to repeat an apology
- to offer help



10 Good Closing Lines:


                               If you require any further information, feel free to contact me.

                               I look forward to your reply.

                               I look forward to hearing from you.

                               I look forward to seeing you.

                               Please advise as necessary.

                               We look forward to a successful working relationship in the future.

                               Should you need any further information, please do not hesitate to contact me.

                               Once again, I apologise for any inconvenience.

                               We hope that we may continue to rely on your valued custom.

                                I would appreciate your immediate attention to this matter.




When the recipient's name is unknown to you:

Dear Sir ... Yours faithfully

Dear Madam ... Yours faithfully

Dear Sir or Madam ... Yours faithfully



When you know the recipient's name:

Dear Mr Hanson ... Yours sincerely

Dear Mrs Hanson ... Yours sincerely

Dear Miss Hanson ... Yours sincerely

Dear Ms Hanson ... Yours sincerely



When addressing a good friend or colleague:

Dear Jack ... Best wishes/Best regards


Addressing whole departments:

Dear Sirs ... Yours faithfully