Writing a letter of complaint
Letter of complaint: stages
How to write a letter of complaint? What are the stages of it?
Read the following to find out its stages.
An example of a letter of complaint and a response
Have you ever visited the IKEA? It's great place for buying furniture. But something wrong had happened with Mr Oscar Muru. He wrote the letter of complaint and IKEA replied.
Read and translate the letters.
Post-reading activity: comprehension questions.
Click here to read them.
Perfashion shop: Writing a response
You are working as an Executives Manager in the shop PERFASHION. You have just received this letter of complaint and have to answer it.
Complaint e-mail
Read the paragraph below and fill in the missing words.
package garment parcel complaint making ordered paid carefully rectify
A few weeks ago, I
a pink silk blouse for my school-leaving party. I placed my order
online, through a reputable
website. When my parcel arrived this
morning, I was very happy. When I
opened the
and looked at
the clothes and the tags, I realized that this was not what I had ordered. I
had ordered a pink silk blouse but I received a navy woolen sweater instead. I
was upset because Thompson and Morgan got my order wrong! I suppose I could
just keep the sweater. It would save all the effort of contacting the company,
a
, taking the
to the post office etc. Then I thought
to myself “This is not what I ordered. I
for a pink silk blouse. The
company made a mistake.” I decided to contact the website to make my complaint
. I don’t want a refund. I want Thompson and Morgan to
my
order!
Discuss the questions in bold with your partner.
- What would you do if this happened to you?
- Would you keep the item, even though it is not what you ordered?
- Or would you send it back?
- Would you demand a refund?
Sample of a Letter of complaint
Before I write my email, I need to organise my thoughts. Important information for my email:
1. The date when I placed the order
2. The name and variety of the tree
3. The price of the tree
4. Method of payment
5. Wrong item sent
Language:
I request that you…..
I demand that you ….
My Email:
Write own Letter of complaint about a burnt vacuum cleaner. You bought it 4 months ago.